Privacy Policy
Prescott Farm Innovations LLC ("WET Stake," "we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your information.
Last updated: January 2025
Information We Collect
Information You Provide
When you create an account, place an order, or contact us, we may collect:
- Name and contact information (email, phone number, address)
- Payment information (credit card details are processed securely by Stripe)
- Account credentials
- Communication history with our support team
Information from Devices
Our WET Stake and WET Gauge devices may transmit:
- Device status and battery levels
- Water detection events
- GPS location
- Humidity readings (if humidity sensor is enabled)
- Tank level readings (for WET Gauge devices)
Automatically Collected Information
When you visit our website, we may collect:
- IP address and browser type
- Pages visited and time spent
- Referring website
How We Use Your Information
We use your information to:
- Provide our irrigation monitoring services
- Send alerts and notifications about your devices
- Process payments and manage your account
- Communicate about your service, including renewals
- Improve our products and services
- Respond to your inquiries and provide support
Information Sharing
We do not sell your personal information. We may share information with:
- Service providers: Companies that help us operate (payment processing, SMS/voice services, cloud hosting)
- Legal requirements: When required by law or to protect our rights
Data Security
We implement appropriate security measures to protect your information. Payment information is processed through Stripe and is never stored on our servers. However, no method of transmission over the Internet is 100% secure.
Your Rights
You may:
- Access and update your account information through your dashboard
- Request deletion of your account by contacting us
- Opt out of marketing communications
Data Retention
We retain your information for as long as your account is active or as needed to provide services. Device activity logs are retained for troubleshooting and service improvement.
Children's Privacy
Our services are not directed to individuals under 18. We do not knowingly collect information from children.
Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of significant changes via email or through our website.
Contact Us
If you have questions about this Privacy Policy, contact us at:
- Email: customerservice@wetstake.com
- Phone: 208-557-1938
- Address: 3448 E 200 N, Rigby, ID 83442